Frequently Asked Questions

How does Build A Bear Workshop work?

Our team members would be happy to walk you through the building process upon arrival, with no booking necessary (excluding parties). Firstly, pick a skin from our choose me wall, and then help bring it to life! We pride ourselves on our signature Heart Ceremony, which you can complete before stitching up the bear, to give it all the qualities it needs to be PAWsome!

How much does a Build A Bear Workshop visit cost?

Prices vary depending on what furry friend you select, but there are no additonal costs to Building a Bear from the listed price. Sounds, Scents, Clothing and Accessories can be purchased for an additonal cost.

How long does Building a bear take?

Our usual visit time is anywhere from 10-20 minutes, however this can vary depending on how much is being added to a furry friend, and wait times.

Do you ship internationally?

At the moment we just ship within Australia. If you are a New Zealand customer, please visit Build A Bear NZ for all your bear needs.

How can I get in touch with Build A Bear Workshop?

If you have any online order or general enquiries, please email and our team will get back to you as soon as they can.

Where is my order being shipped from?

Your online order is being shipped from NSW.

How long does shipping take?

Please get in touch with our friendly team members to find out our current delivery estimates.

Returns/Refunds Policy:

Please keep your receipt as proof of purchase for a refund/exchange within 60 days if the item is faulty. We do not refund or exchange for change of mind.

IMPORTANT: If your order is not collected from your LPO or is returned to us due to incorrect delivery details, we may not be able to resend this, and your order will be cancelled.

Privacy Policy:

You can read our privacy policy here.

Can I cancel my online order?

Due to how our automated systems are set up, we are unable to cancel online orders. Please get in touch with us at as soon as possible to see what options are available.

Order Cancellations by Build-A-Bear

We have the right to cancel and refund orders if they are deemed fraudulent by our online systems. This is for security reasons for both Build-A-Bar Workshop, and our customers.

We have the right to cancel orders if the number of products ordered exceeds our quantity limits.

How can I apply to work at Build-A-Bear?

Please email your resume and cover letter to and if you are a successful applicant, our team will be in touch to discuss an opprtunity with you further.