Frequently Asked Questions

Where is Build A Bear Workshop New Zealand located?

We are not quite open yet, but we will be at Shop S253, Sylvia Park Shopping centre, 286 Mount Wellington Highway, Mount Wellington, Auckland 1060

How does Build A Bear Workshop work?

Our team members would be happy to walk you through the building process upon arrival, with no booking necessary (excluding parties). Firstly, pick a skin from our choose me wall, and then help bring it to life! We pride ourselves on our signature Heart Ceremony, which you can complete before stitching up the bear, to give it all the qualities it needs to be PAWsome!

How much does a Build A Bear Workshop visit cost?

Prices vary depending on what furry friend you select, but there are no additonal costs to Building a Bear from the listed price. Sounds, Scents, Clothing and Accessories can be purchased for an additonal cost.

How long does Building a bear take?

Our usual visit time is anywehre from 10-15 minutes, however this can vary depending on how much is being added to a furry friend, and wait times.

Do you ship internationally?

At the moment we just ship within NZ. If you are an Australian customer, please visit Build A Bear Australia for all your bear needs.

How can I get in touch with Build A Bear Workshop?

If you have any online order or general enquiries, please email and our team will get back to you as soon as they can.

Where is my order being shipped from?

Your online order is being shipped from our Sylvia Park store.

How long does shipping take?

Please get in touch with our friendly team members to find out our current delivery estimates.

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